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What has Happened and What is Coming
If you’re a company with 50 or more employees in the European Union, you’re on a deadline to comply with the EU Whistleblowing Directive. What does that mean? Your company must provide an internal whistleblowing channel and process before the clock runs out on December 17, 2021 for large companies (250 or more employees) and December 17, 2023 for smaller companies (50 or more employees).
Bottom line: You need a hotline—soon.
Because each EU Member State will enshrine the Directive into local law on its own timeline, your exact deadline depends on your location—but the sooner you’re prepared to comply, the better. Now is the time to start evaluating third-party hotline providers and making decisions.
DIRECTIVE REQUIREMENTS
The Key Areas Your Hotline Needs to Comply With
Employee/user-centric and accessible
Easily accessed anonymity options for all ‘work-based relationships’
Flexible reporting
channels
Phone, Web, Manager/ Supervisor/Open-door
Protective and
anti-retaliation measures
Have the ability to track retaliation patterns and incidents
Extensive summary
report options
Customisable data & analytics for internal and external purposes
Efficient case and investigation management
Communications, alerts and controls
Regulatory Compliance
With Whistleblowing Directive including reporting and reporter scope, plus other international laws
REGULATORY SCOPE
Who Does the Directive Protect?
The protective scope of the directive has purposely been cast particularly wide, such that it offers protection to any and all whistleblowers who have acquired information on violations of EU law in what is termed a ‘work-based relationship’. This includes:
- Current & Former Employees (Full- and part-time)
- Individuals who play a key role in the org but are not worker, such as contractors, freelancers, suppliers, vendors and shareholders
- Job applicants or work applicants
- Trainees and interns (paid or unpaid)
- Volunteers
Additionally, the Directive protects facilitators; third persons connected to the reporter, such as colleagues or relatives.
CONVERCENT HELPLINE
A Hotline Solution Which Meets Requirements Now—and Grows Alongside Your Needs in the Future
Our flexible, multi-channel intake Helpline will allow you to comply with the EU Whistleblowing Directive—and much more. It can be configured to your exact needs, and we’re already trusted by leading enterprises across the European Union.
Our human-centric intake enables easy reporting and efficient case management, while protecting whistleblowers during a vulnerable moment in their careers. Plus, we can help you make the switch to our Helpline quickly, with no latency.
SIMPLE & ANONYMOUS
Enable Speaking Up, While Protecting Anonymity
Powered by a simple end-user experience, Convercent’s helpline removes barriers and allows reporters to tell their story, not fill out forms.
The ability to remain anonymous is key when it comes to whistleblower protection. Allow your employees to pick their level of anonymity and instill confidence within them that they are being protected.
CALL CENTER
Best-in-class Telephony with Real-time Translations
We understand that your employees come from diverse backgrounds and speak a variety of languages. Our call centers are equipped for handling over 300 languages, and our web intake can translate 54 languages. The ability to translate in real time is absolutely critical to the success of your helpline.
EMPLOYEE SCORECARD
Track Every Compliance Touch Point at the Employee Level
A key requirement of the EU Whistleblowing Directive is the ability to prove that no retaliation has taken place. When you use Convercent’s Helpline, you get the power of our Employee Scorecard, a central resource that tracks how an employee is involved in an investigation, the status of their cases, and if their reports have been substantiated. No other helpline solution on the market offers such an accurate, comprehensive view of an employee’s interaction with the compliance department.
DATA PRIVACY
Meeting Your Regulatory Requirements
Data privacy is paramount to us. With global data privacy regulations constantly evolving, our technology and expertise will keep you compliant. We maintain dedicated hosting and data storage in the EU (Amsterdam and Dublin), make frequent updates, and monitor market developments on a strategic basis to ensure the highest level of security and data privacy controls.
Drawing on in-house expertise, our technology ensures compliance with other regulations including Sarbanes Oxley, Financial Conduct Authority rules, GDPR, and Sapin II.
EU Whistleblowing Directive Blog Series
We’ve compiled all the insight, background information, and practical takeaways you need to know about the EU Whistleblowing Directive and how to comply in this two-part blog series.
Part 1: Everything You Need to Know
Part 2: How to Comply with the EU Whistleblowing Directive
More than a helpline.
Are you looking for a compliance solution that can grow alongside your needs? Or do you need a compliance solution that does it all, right off the bat? Convercent’s Ethics Cloud Platform is a suite of applications built to satisfy every need of the modern compliance professional, including board reporting, conflicts of interest management, policies and training, employee engagement, and more.
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