EU Member States and their local whistleblowing laws.
EU WHISTLEBLOWING DIRECTIVE REQUIREMENTS
The Key Areas Your Hotline Needs to Comply With
Employee/user-centric and accessible
Easily accessed anonymity options for all ‘work-based relationships’
Flexible, locally-based reporting channels
Enable local reporting by phone, web, or manager/open-door
Protective and anti-retaliation measures
Have the ability to track retaliation patterns and incidents
Extensive summary report options
Customisable data & analytics for internal and external purposes
Efficient, locally-based case and investigation management
Communications, alerts and controls for locally-managed cases
Regulatory Compliance
Comply with EU Whistleblowing Directive requirements, plus other international laws
CONVERCENT HELPLINE
A Hotline Solution Which Meets Requirements Now—and Grows Alongside Your Needs in the Future
Our flexible, multi-channel intake Helpline will allow you to comply with the EU Whistleblowing Directive right away—and supports increasingly complex business needs as part of our Integrated Ethics Cloud Platform. Our Helpline and Case Manager can be configured to your exact needs, and we’re already trusted by leading enterprises across the European Union.
Our human-centric intake enables easy reporting and efficient case management, while protecting whistleblowers during a vulnerable moment in their careers. Plus, we can help you make the switch to our Helpline quickly with our self-service, quick-start onboarding.
SIMPLE & ANONYMOUS
Enable All Parties to Speak Up, While Protecting Anonymity
Powered by a simple end-user experience, Convercent’s helpline removes barriers and allows reporters to tell their story, not fill out forms. The EU Whistleblower Protection Directive requires that your hotline be accessible to third parties, contractors, and other stakeholders. With Convercent, you can extend your Helpline to all stakeholders in a work-based relationship at no extra charge.
Plus. the ability to remain anonymous is key when it comes to whistleblower protection. Allow reporters to pick their level of anonymity and instill confidence within them that they are being protected.
CALL CENTER
Best-in-class Telephony with Real-time Translations
We understand that your employees come from diverse backgrounds and speak a variety of languages. Our Europe-based, GDPR-compliant call centers are equipped for handling over 300 languages, and 90 percent of our global call center traffic will be answered in-house without the need for a translator. Plus, our web intake can translate 54 languages. The ability to translate in real time is absolutely critical to the success of your helpline.
EMPLOYEE SCORECARD
Track Every Compliance Touch Point at the Employee Level
A key requirement of the EU Whistleblowing Directive is the ability to prove that no retaliation has taken place. When you use Convercent’s Helpline, you get the power of our Employee Scorecard, a central resource that tracks how an employee is involved in an investigation, the status of their cases, and if their reports have been substantiated. No other helpline solution on the market offers such an accurate, comprehensive view of an employee’s interaction with the compliance department.
DATA PRIVACY
Meeting Your Data Privacy Requirements
Data privacy is paramount to us. With global data privacy regulations constantly evolving, our technology and expertise will keep you compliant. We maintain dedicated hosting and data storage in the EU (Amsterdam and Dublin), make frequent updates, and monitor market developments on a strategic basis to ensure the highest level of security and data privacy controls.
Drawing on in-house expertise, our technology ensures compliance with other regulations including Sarbanes Oxley, Financial Conduct Authority rules, GDPR, and Sapin II.
REGULATORY SCOPE
Who Does the EU Whistleblowing Directive Protect?
The protective scope of the EU Whistleblowing Directive has purposely been cast particularly wide, such that it offers protection to any and all whistleblowers who have acquired information on violations of EU law in what is termed a ‘work-based relationship’. This includes:
- Current & Former Employees (Full- and part-time)
- Individuals who play a key role in the org but are not worker, such as contractors, freelancers, suppliers, vendors and shareholders
- Job applicants or work applicants
- Trainees and interns (paid or unpaid)
- Volunteers
Additionally, the EU Whistleblowing Directive protects facilitators; third persons connected to the reporter, such as colleagues or relatives.
LOCAL INTAKE & CASE MANAGEMENT
Local Reporting Channels and Case Management, Central Oversight
Set up dedicated reporting channels that allow whistleblowers to report to either local or central ethics and compliance teams, and automate triage and routing so cases are managed by the right team members.
Plus, maintain visibility into trends and company-wide risk areas with global insights, while maintaining case-level data at the local level.
PREVENT RETALIATION
Local Reporting Channels and Case Management, Central Oversight
Convercent by OneTrust’s Case Manager empowers you to catch and prevent retaliation with built-in follow-up reminders. Set follow-up tasks to check in with whistleblowers weeks and months after the initial report and case closure to review their pay and promotion experience and ensure they have not been targeted with retaliation—even if they have chosen to remain anonymous, thanks to our secure communications solution.
EU Whistleblowing Directive Content Toolkit
We’ve compiled all the insight and practical takeaways you need to know about the EU Whistleblowing Directive into this comprehensive toolkit.
More than a helpline.
Are you looking for a compliance solution that can grow alongside your needs? Or do you need a compliance solution that does it all, right off the bat? Convercent’s Ethics Cloud Platform is a suite of applications built to satisfy every need of the modern compliance professional, including board reporting, conflicts of interest management, policies and training, employee engagement, and more.
Get Started With Your Helpline Today
