Helpline: Compliance Helpline & Case Management Software

Innovative Intake

Enhance your speak-up culture by providing your employees with the most flexible and innovative intake and compliance hotline system in the industry that makes the reporting process less daunting.

24/7 access to the most flexible set of intake channels available
- phone
- web
- open-door
- anonymous mobile texting
Simple end-user experience removes barriers to allow reporters tell their story, not fill in forms
Anonymous communication between reports and investigators

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Companies that use Convercent have a 57% higher reporting rate than industry benchmarks.

That means 57% more voices heard, with 33% of reports representing critical issues like bribery, harassment or fraud. What is your hotline missing?

Based on Convercent customer data covering over 6 million employees and industry benchmarks, as of October 2018.

Capture Multiple Allegations

Incident reports are not always simple—they often include multiple involved parties and more than one type of allegation. Convercent’s Helpline provides the flexibility to capture these complex situations and provide a streamlined investigation process.

Each allegation can be managed to closure by tracking substantiation, action taken and key findings involving a variety of involved parties, including subject, witnesses and reporting parties.

Efficient Case Management

Convercent’s tools make it easy to manage even the most complex cases.

Ensure transparency and protect the reporter and the organization
Message boards for communicating anonymously with reporting parties
Real-time visibility into operational metrics to drive investigator performance
All your tasks and attachments in one location

Convercent customers close cases almost 50% faster than the industry average.

Based on Convercent customer data covering over 6 million employees and industry benchmarks, as of October 2018.

Uncover Root Causes

Convercent’s Case Manager allows investigators to capture organizational, behavioral and external contributing factors for subsequent root-cause analysis.

Visualization of reported issue outliers and the ability to drill down to contributing factors allow quick identification of risks and informed, mitigative action by the ethics and compliance team.

Identify systemic problems and prevent future incidents
Easily spot bad actors and perverse initiatives
Drill down to quickly identify emerging risks

The heart of our global ethics and compliance program is, ‘When in doubt, shout.’
Convercent provides us the platform so that employees can easily pick up the phone or go online to ask questions or report issues. Now, if an employee is making a tough decision, they’re making it with the company behind them.