Privacy Policy

Updated September 16, 2016

Convercent and our affiliates (“Convercent”, “we”, “us” and “our”) respect your privacy, we have developed this Privacy Statement to inform you about our privacy practices for the entire convercent.com site and about special privacy practices related to our Safe Harbor Participation. This Privacy Policy describes the types of personal information we collect, how we use the information, with whom we share it, and the choices you can make about our use of the information on www.convercent.com, the Convercent platform, (collectively, the “Site”). We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

Convercent participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Convercent is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.

Convercent is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Convercent complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Convercent is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Convercent may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website (https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint), you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Convercent commits to cooperate with the EU data protection authorities (DPA’s) with regard to human resources data transferred from the EU in the context of the employment relationship. This is inclusive of Convercent’s staff located in the United Kingdom effective at date of data collected.

Convercent complies with the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from Switzerland. Convercent has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Convercent’s certification, please visit https://safeharbor.export.gov/swisslist.aspx.

TRUSTe Privacy Certification


This Privacy Statement will inform you of:

  • What personal information our site gathers about you.
  • How we use and with whom we share the personal information we gather.
  • Your ability to opt out of future notifications.
  • What security procedures we have in place to protect your personal information from loss, misuse, or alteration.
  • How you can correct or update your personal information.

Information We Collect

Convercent may collect information about you from various sources. Specifically, we may obtain information about you:

  • On www.convercent.com, Convercent platform, and through any of our mobile applications (e.g., when you request information on the Site, establish an account, or submit content to the Site);
  • When you call us, email us, or communicate with us through social media; and
  • From our affiliates or subsidiaries, service providers, business partners, and other third parties.

The types of personal information we may obtain include:

  • Contact details (e.g., name, postal address, email address, and telephone number);
  • Username and password for the account you may establish on our Site;
  • Photographs, videos, comments, and other content you submit to us;
  • Information you provide by interacting with us through social media;
  • We automatically collect information on the type of device you use, mobile provider and screen size of device;
  • We do not collect location information, such as the real-time geographic location of the device on which you install our mobile applications; and
  • Other details that you may submit to us or that may be included in the information provided to us by third parties.

Convercent and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We also use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile app.

As is true of most web sites, we gather certain information automatically and store it in log files. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality. The information we may collect by automated means includes:

  • Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser and operating system type);
  • URLs that refer visitors to our Site;
  • Dates and times of visits to our Site;
  • Internet service provider;
  • Language;
  • Information on actions taken on our Site (such as page views and website navigation patterns);
  • A general geographic location (such as country and city) from which a visitor accesses our Site or mobile applications; and
  • Search terms that visitors use to reach our Site.

How We Use the Information We Collect

We may use the information we obtain about you to:

  • Register you on our Site and manage and maintain your accounts on the Site;
  • Provide products or services you request;
  • Understand your needs and interests and tailor our products and services to suit your personal interests and the manner in which visitors use our Site, products, and services;
  • Communicate with you about products, services, based on the general geographic location transmitted by your mobile device;
  • Maintain a record of general transactions on our Site;
  • Respond to your questions and comments and provide customer support;
  • Communicate with you through email, websites, mobile applications and social media about our products, services, offers, events and promotions, and offer you products and services we believe may be of interest to you;
  • Enable you to communicate with us through our blogs, social networks, and other interactive media;
  • Operate, evaluate, and improve our business and the products and services we offer;
  • Analyze and enhance our marketing communications, and strategies (including by identifying when emails sent to you have been received and read);
  • Analyze performance of our services and technology and to analyze trends and statistics regarding visitors’ use of our Site, mobile applications, and social media assets, and the transactions visitors conduct on our Site;
  • Protect against fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users;
    Enforce our Terms of Service; and
  • Comply with applicable legal requirements and industry standards and our policies.

We may combine the information we collect with publicly available information and information we receive from our affiliates, business partners, and other third parties which may include contact details (e.g., name, postal address, email address, and telephone number). We may use that combined information to enhance and personalize your experience with us, to communicate with you about products, services, and events that may be of interest to you, for promotional purposes, and for other purposes described in this Privacy Policy.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

Information Related to Data Collected for our Clients

Convercent collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

Access and Retention of Data Controlled by our Clients

Convercent has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Convercent’s client, the data controller. If requested to remove data we will respond within 30 days. We will retain personal data we process on behalf of our clients for as long as needed to provide services to our client. Convercent will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Online Advertising

On our Site, we may collect information about your online activities to provide advertising about products and services tailored to your individual interests. You may see certain ads on the Site and other websites because we participate in ad networks. Ad networks allow us to target our advertising to users through demographic, behavioral, and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, Web server logs, Web beacons, and other methods. The networks use this information to show you advertisements for Convercent and our business partners that are tailored to your individual interests. The information our ad network vendors collect includes information about your visits to websites that participate in the vendors’ advertising networks, such as the pages or advertisements you have viewed, and the actions you take on websites. This data collection and ad targeting take place both on our Site and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

To direct our ad network vendors not to use your data to deliver targeted advertising to you, please contact us at marketing@convercent.com. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here, or if located in the European Union click here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads. Some Web browsers incorporate a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. Each browser communicates “Do Not Track” signals to the actual website differently making it unworkable to honor each and every request correctly. To alleviate any communication error between browsers and website, we do not respond to Web browser “Do Not Track” signals at this time for every browser type. As the technology and communication between browser and website improves, we will reevaluate the ability to honor every browser “Do Not Track” signals and may make changes to our policy.

Information We Share

We do not sell or otherwise disclose personal information about you, except as described in this Privacy Policy.

We may share the personal information we collect with our affiliates, business partners, ad network vendors and their participants, and other third parties for the purposes described in this Privacy Policy, including to communicate with you about products and services, offers, events, and promotions that we believe may be of interest to you. We also may share personal information with our service providers who perform services or process information on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer personal information we have about you in the event we sell, merge or transfer all or a portion of our business or assets. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale, merger, or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information. You will also be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Your Choices

We offer you certain choices about what information we collect from you, how we use and disclose the information, and how we communicate with you.

You may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to Convercent’s use or disclosure of your personal information will mean that you cannot take advantage of certain Convercent offerings or Site features.

Here are the choices we offer:

Sharing Information with Business Partners
You may direct Convercent not to share your personal information with our business partners for those partners’ own purposes. To do so, please adjust your preferences using the online account you may establish on our Site. If you opt out, we will continue sharing your information as otherwise described in the “Information We Share” section of this Privacy Policy, including with our service providers, to fulfill your requests and to comply with legal requirements.

Marketing Emails
You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in the marketing emails or by adjusting your email preferences using the online account you may establish on our Site.

Targeted Advertising
To opt out of receiving marketing communications through the advertising networks of our ad network vendors, please contact us by email at marketing@convercent.com.

Your California Privacy Rights
If you are a California resident, you may request that we provide to you (i) a list of the categories of personal information about you that Convercent has disclosed to third parties for the third parties’ direct marketing purposes during the calendar year preceding your request, (ii) the names and addresses of such third parties, and (iii) if the nature of the third parties’ business cannot reasonably be determined from their names, examples of the products or services marketed, if known to Convercent, sufficient to give you a reasonable indication of the nature of the third parties’ business. To submit your request, please email marketing@convercent.com.

Access and Correction

You may obtain a copy of certain personal information we maintain about you or update or correct or delete inaccuracies in that information using the online account you may establish on our Site. In addition, if you believe other personal information we maintain about you is inaccurate, you may request that we correct, amend or delete the information by contacting us as indicated in the “How to Contact Us” section of this Privacy Policy. If we deny an access request, we will notify you of the reasons for the denial. We will respond to your request to access within 30 days.

Convercent will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Convercent will also retain customer data for a period of no longer that 365 days from date of termination of contracting party. The user account will remain active until responsible contracting company has either disabled the account or termination of service contract with Convercent.

How We Protect Personal Information

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide on our Site and Convercent platform against accidental unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. For example, You understand that other personal information (not including payment card information) may be transferred unencrypted and involve (i) transmissions over various networks and (ii) changes to conform and adapt to technical requirements of connecting networks or devices. However, Convercent will use commercially reasonable efforts, like secure socket layer (SSL), to encrypt information such as your login credentials during transmission.

Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.

Linked Websites and Social Networks

Our Site may provide links to third-party websites for your convenience and information. Convercent does not control linked websites, and we do not endorse or make any representations about third-party websites. Linked sites may have their own privacy policies, which you should review if you visit those websites. We are not responsible for the content of any websites not affiliated with Convercent, any use of those websites, or those websites’ privacy practices.

We may also provide social media features on our Site that enable you to share Convercent information with your social networks and to interact with Convercent on various social media websites. This includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. Your use of these features may result in the collection or sharing of information about you. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. We encourage you to review the privacy policies and settings on the social media websites with which you interact to help you understand those websites’ privacy practices.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at marketing@convercent.com.

Children’s Privacy

Convercent complies with the Children’s Online Privacy Protection Act of 1998 (COPPA) and does not knowingly collect Personal Information or direct its Site to children under the age of 13. If we learn that a user of the Site is under 18 years old, we will promptly delete any personal information that the individual has provided to us.

The Right to Change This Policy

We reserve the right to change this Privacy Policy from time to time, so please review it frequently. Such changes will be effective immediately upon posting to this Web Site. Under certain circumstances we may also elect to notify you of changes or updates to our Privacy Policy by additional means such as posting a notice on the front of our Web Site or in other high visibility places.

Updates to Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our Site to notify you of any significant changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated. If we make any material changes we will notify you by email sent to the e-mail address specified in your account or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

How to Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at security@convercent.com. You also may write to:

Convercent
Attn: Convercent Security
929 Broadway
Denver, Colorado 80203

CONVERCENT POLICIES

At Convercent we value open and honest communication. We always make our most up-to-date policies easily accessible.