OUR CUSTOMERS
Trusted by the World’s Leading Organisations
With over 650 global customers, Convercent partners with companies to help them drive ethics to the center of their business. We do this by streamlining their overall ethics and compliance functions and support socializing the overall positive business impact that an effective compliance program has on an organization. We are honored to serve our global customer base and take great pride in being a leader and innovator in the ethics and compliance industry.
HELPLINE
A Hotline Designed for the Reporter
Becoming a whistleblower is not a comfortable process. Reduce the levels of stress by removing barriers and guiding your employees through their report. This will in-turn decrease the likelihood of dropped-off reports and instill confidence in the reporter that their voice is being heard.
HOTLINE INTAKE
Modernize Your Employee Speak-up Channels
Our human centric intake enables easy employee reporting and efficient case management. Powered by a simple end-user experience, Convercent’s helpline removes barriers and allows reporters to tell their story, not fill out forms.
- Provide text, web, phone, and open door intake options
- Investigate allegations and capture root cause
- Improve employee engagement and foster a “speak up” culture
CALL CENTER
Best-in-class Telephony with Real-time Translations
Convercent offers an optimal call center experience for reporters, with consistently high satisfaction for call center agents, as well as true reliability and speed as a result of established best practices for automated phone line testing and simple, one-step dialing.
Furthermore, we understand you are a global company with employees of various backgrounds and languages. That is why when it comes to translations, our call centers are equipped for handling over 300 languages, while web intake can translate 54 different languages. In our experience, the ability to translate in real-time is an absolutely critical part of a company’s intake process.
Are you thinking about switching your Hotline provider?
Switching hotlines shouldn’t be an scary process. At Convercent we migrate many companies off their existing hotlines with no latency each month. Download our Helpline Brochure to learn more about our whistleblower hotline solution, and if you have questions around switching, feel free to submit a demo request and we will answer any questions you may have.
CASE MANAGEMENT
Manage, Investigate, and Close Cases 48% Faster then Industry Average
Ethics & Compliance teams close cases in an average of 23 days when using the Convercent Case Manager.
Truly Centralized Case Management
Convercent’s Case Management system is built so that users who access the system, no matter how frequently or infrequently, will experience little friction and have a clear understanding how to best utilize it.
By centralizing all aspects of a reported case, this system will bring the highest levels of optimization, efficiency, and collaboration to your ethics and compliance team.
Communication Builds Confidence
When someone takes the time to put in a case and there is a failure to follow up, it can seem like the reporter went unseen or unheard, which is the last thing your department and your organization wants for its employees.
With Convercent’s “opt-in email alerts” reporters, whether they choose to submit anonymously or not, are notified when an investigator has started the process. Additionally, individuals within your investigations or compliance teams will have access to our built in messaging tool, allowing direct communication with the reporting party.
Compliance is a
Multi-Department Effort
A common misconception is that compliance users handle the entire intake and case management system all on their own; however, best practice is to engage other departments like HR, ultimately increasing user adoption and driving broadened data and analytics capabilities.
With Convercent Case Manager, customers can add as many Admin Users as an organization demands, at no charge. Custom permissions allows the Admin with “the keys to the castle” to restrict access for certain Admin Users to ensure access to sensitive information outside their responsibility is blocked.
One Report, Multiple Allegations
Compliance incident reports are rarely simple and straightforward—they often involve multiple parties and multiple types of allegations. With Convercent, understanding the nuances and complexity of many incident reports has now become easy.
We have made the intentional decision to allow for unlimited multiple allegations to be attached to one case. Each allegation can be managed to closure by tracking substantiation, action taken and key findings involving a variety of involved parties, including subject, witnesses and reporting parties.
Truly Centralized Case Management
Convercent’s Case Management system is built so that users who access the system, no matter how frequently or infrequently, will experience little friction and have a clear understanding how to best utilize it.
By centralizing all aspects of a reported case, this system will bring the highest levels of optimization, efficiency, and collaboration to your ethics and compliance team.
Communication Builds Confidence
When someone takes the time to put in a case and there is a failure to follow up, it can seem like the reporter went unseen or unheard, which is the last thing your department and your organization wants for its employees.
With Convercent’s “opt-in email alerts” reporters, whether they choose to submit anonymously or not, are notified when an investigator has started the process. Additionally, individuals within your investigations or compliance teams will have access to our built in messaging tool, allowing direct communication with the reporting party.
Compliance is a Multi-Department Effort
A common misconception is that compliance users handle the entire intake and case management system all on their own; however, best practice is to engage other departments like HR, ultimately increasing user adoption and driving broadened data and analytics capabilities.
With Convercent Case Manager, customers can add as many Admin Users as an organization demands, at no charge. Custom permissions allows the Admin with “the keys to the castle” to restrict access for certain Admin Users to ensure access to sensitive information outside their responsibility is blocked.
One Report, Multiple Allegations
Compliance incident reports are rarely simple and straightforward—they often involve multiple parties and multiple types of allegations. With Convercent, understanding the nuances and complexity of many incident reports has now become easy.
We have made the intentional decision to allow for unlimited multiple allegations to be attached to one case. Each allegation can be managed to closure by tracking substantiation, action taken and key findings involving a variety of involved parties, including subject, witnesses and reporting parties.
INSIGHTS
Use Data to Move Compliance from Reactive, to more Predictive and Prescriptive
With clear insight into your ethics & compliance program you will no longer be asking “What has happened?” (reactive), but instead “What could happen?” (predictive) and “What should we do?” (prescriptive).
DATA ANALYTICS
Real-time Insights, Benchmarking, and more
Convercent Insights helps professionals to reduce time spent preparing board reports from weeks to minutes because they’re armed with compelling visualizations that track their program effectiveness. E&C professionals can now lead proactively, and promote positive change in their organizations when equipped with comprehensive data and strategic analysis tools.
ROOT-CAUSE ANALYSIS
Identify Systemic Problems and Prevent Future Incidents
Program assessments and regular benchmarking highlight problem areas in relation to federal guidelines and expectations, but root cause analysis shines a light on problems within your organization right down to the employee level—things that more structured assessments might not uncover.
Convercent’s Case Manager allows investigators to capture and record organizational, behavioral and external contributing factors. This allows for the visualization of reported issue outliers and the ability to drill down to contributing factors for subsequent
root-cause analysis.
EMPLOYEE SCORECARD
Convercent’s Employee Scorecard is a powerful tool aggregating all of an employee’s different interactions with the Convercent application (ie. Separate allegations, COIs, Gifts and Entertainment), giving investigators an accurate perspective of an employee’s ethical behavior when initially kicking off an investigation.
Get Started Today
Convercent is more than just compliance software. It is a complete platform designed to help you engage employees, influence behavior, and eliminate risk. Fill out the form below if you are interested in learning how we can positively impact your career, compliance program, and business.