We’ve been trusted by ethics and compliance leaders around the globe for:
In that time, we’ve faced:
Law Enforcement Requests
Convercent is committed to transparency in its privacy practices. Download our Full Transparency Report for our policy on government and law enforcement requests for customer data, detailing the request types and how we would respond to them.
Convercent customers are fully protected, even after Schrems II
The invalidation of Privacy Shield. was a significant development, but Convercent has always provided our customers with overlapping protections. Our Data Processing Agreements incorporate the updated Standard Contractual Clauses (SCCs) from the European Commission, as well as European Data Protection Board (EDPB) recommendations on supplementary measures to ensure compliance with the EU level of protection of personal data. The measures we have taken ensure that we don’t just meet data privacy requirements, we exceed them.
With Convercent, Your Data is Safe
We value the trust that you place in us, and we’re here to protect the trust placed in you by your employees, vendors, and customers. We are certified in data security and ensure that all our solutions don’t just comply with regulatory requirements; they exceed them. Furthermore, we adhere to the strictest security protocols and pass four security audits every year. Internally, our security testing methods include:
Dynamic application system tests on Convercent applications
Annual third-party penetration tests to verify application safety from the hacker’s perspective
Static application system tests to test our code
Common Data Privacy Questions
1. How is my data protected?
– Data encrypted at rest using AES 256
– Data encrypted in transit using TLS 1.2
– Data Loss Prevention (DLP) alerts for extraction of data
– Administrative access to data alerts
2. Where is my data hosted?
Convercent customers may choose where their data is hosted. Our cloud topology has two environments in the EU and two in the US. Our EU data is hosted in Microsoft Azure in Dublin, Republic of Ireland with Failover in Amsterdam, Netherlands. Within the US, data is hosted primarily in Seattle, Washington, with Failover in Cheyenne, Wyoming. Data hosted in all locations adheres to the strictest data privacy and security regulations.
3. Can call centre associates access reporting data?
All Convercent by OneTrust customers have a choice to select the available call centre country if using dedicated lines and programming.
Computer Generated Solutions (CGS) operate Convercent’s outsourced call centre handlers based in Romania. Call centre associates do not have access to the underlying database. The data will NEVER leave the EU for customers who opt for the Romanian call centre operation.
Computer Generated Solutions (CGS) operate Convercent’s outsourced call centre handlers based in Georgia, North Carolina, Florida. Call centre associates do not have access to the underlying database.
4. Who has access to my data?
– Hardened security protocols and encryption protect all data from sub processor access
– Microsoft Azure (EU): MS Azure as a sub processor does not have access due to AES 256 encryption at rest
5. How do you handle GDPR compliance?
In order to meet GDPR requirements for customers, redaction was introduced to Convercent’s Case Management Application. Administrators can easily select which information they need to redact following an individual request.
An Integrated Solution
For Global Businesses
Covering 7.5 million people
750 companies located in over 150 countries people
Hotline Telephony available in 350+ languages
Web applications available in 60+ languages
Our offices, located in Denver, CO, USA and London, UK, provide dedicated Customer Success and Technical Support in a timezone that suits you.
Learn More About Data Privacy
Find everything you need to stay up-to-date on evolving privacy & security regulations around the world with DataGuidance by OneTrust
See the power of an integrated compliance solution.
Request a demo to see our solutions in action and learn how they can save you time and money.