CHANGE CAN BE HARD. WE MAKE IT EASY.

Get up in running in days, not weeks (or months). We know how to help our customers transition into our products in a way that saves time, doesn’t interrupt existing operations, and leaves employees, managers, and compliance officers informed and empowered.

ROLLOUT STRATEGY

ROLLOUT STRATEGY

A detailed project plan is created that is aligned with your specific goals, including strategy, configuration, testing, and rollout.

INTEGRATED SUPPORT

INTEGRATED SUPPORT

Our implementation team includes product development, IT, and customer care specialists to make sure all critical fronts are covered.

ANY LANGUAGE ANY DEVICE

ANY LANGUAGE ANY DEVICE

Global customers benefit from our software’s platform-wide translations that can be viewed on desktops, tablets, or smart phones.

EASY CONFIGURATION

EASY CONFIGURATION

Our software is configurable to match unique needs, from hotline numbers to secure training courses to connecting all employee data into a single dashboard.

FLEXIBLE TRAINING

FLEXIBLE TRAINING

We can train employees, managers, HR, and executives through virtual and live training options, customized for the organization and its needs.

INTUITIVE DESIGN

INTUITIVE DESIGN

Our software is intuitive and easy to understand, so that most trainings can be done in less than a day.

By the Numbers

You’ll work directly with a dedicated Customer Experience Manager who knows you and your business. The results speak for themselves.

96%
of all support tickets resolved within 24 hours
< 2 HOURS
average response time for support cases
90%
of support tickets solved at first contact
80%
of hotline calls are answered within 20 seconds or less

Integrated & Actionable Data

Historical compliance data is important, which is why we import legacy data into Convercent. We preserve and import the data that’s important in a way that’s clean and consistent. Retrieving raw data can be time-consuming.

Our Data Support Services has our analysts clarify your reporting goals, decipher your program data, and create custom report templates to align your data to business objectives. This data can then generate ad hoc status reports.

In Their Own Words

I’ve never had Convercent answer a question with no. It’s always, ‘Let’s find out how.’ You just can’t find partners like that often enough.

Greg Hammond Chief Legal Officer, TriNet

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