Helpline Intake Innovation

Whistleblowing is hard enough. The last thing someone needs is red tape and legalese that makes them question their trust in the system. The traditional intake process was designed for getting information that fits nicely into a case management system, but it doesn’t encourage whistleblowers to share their story.

Conversely, a user-friendly intake system that combines technology with behavioral science creates a safe environment that promotes employees to speak up. This type of intake allows for increased engagement as well as the tendency for cases to close faster with no negative impact to substantiation rates.