QUICK & EASY HOTLINE MIGRATION
We understand that migrating to a new service provider can seem daunting—but we’re focused on minimizing the disruption as much as possible. With the help of a dedicated Customer Experience Manager, most of our customers can be up and running in a matter of days (instead of weeks or months)—because we don’t think a change management process should ever be challenging enough to deter someone from getting a better product or service for their organization.
TRANSFER YOUR NUMBERS
Leverage your existing, dedicated hotline phone numbers and minimize changes for employees.
SET UP CUSTOM GREETINGS
Customize the employee welcome message by defining custom greeting text and languages.
Have your custom web intake landing page address point to your new Convercent intake page.
MIGRATE HISTORICAL DATA
Import your legacy data and standardize the formatting to make historical reporting a breeze.
GET UP TO SPEED
Our software is so intuitive that training can be done in less than a day. As a result, we offer faster time to value and ROI.
While our software allows you to make almost any configuration change you’d need, we’re always happy to help you customize branding, add locations, pull reports and more.
By the Numbers
of all support tickets resolved within 24 hours
average response time for support cases
of support tickets solved at first contact
of hotline calls are answered within 20 seconds or less
Service for your data
The dedicated service doesn’t stop once you’re up and running. We’ll help you migrate your historical data and fully understand and customize your new reports.
MIGRATE AND PRESERVE HISTORICAL DATA
We understand the value of historical compliance data and have worked with customers time and again to import legacy data into Convercent. We work with you to secure and format data from your previous provider to ensure we preserve and import the data that’s important to you in a clean and consistent format.
Retrieving or working with raw data can be a time-consuming process. As a result, we proudly offer Data Support Services where our analysts clarify and understand your reporting goals, decipher your program data and create custom report templates to align your data to business objectives. These reports can be easily refreshed with the latest program results, allowing you to quickly respond to requests for ad hoc status reports.