Case Study

Convercent Customer Success: Black & Veatch

A Compliance Program Built to Energize Employees.

Black & Veatch turns to Convercent for online training, disclosure and reporting to engage employees globally and cross-culturally.

How does a global company with over 11,500 employees, working in almost ten different markets – including government, mining, power, telecommunications and oil and gas – create a compliance program with a family feel? Relying on Convercent’s flexible, online and supportive solutions, Black & Veatch has accomplished just that.

Despite success with face-to-face compliance training, Black & Veatch understood the need to scale and provide modern solutions to their employees across a wide range of markets, services and locations. The company needed multiple reporting channels, plus streamlined workflows to facilitate conflict resolution, without losing the intimacy of small group trainings.

“What set Convercent apart for us is their ability to offer online access for issue intake which is huge! The vast majority of our professionals have company-issued computers, so that’s been really successful. Another thing that is very worthwhile for phone reporting are the local numbers with people that speak the local language. No more long-distance calling, which is most likely to come from personal cell phones, is a big differentiator for us.”

  • Peter Loftspring, General Counsel and Senior Vice President for Black & Veatch

Learn more about the challenges Black & Veatch faced, and the solutions Convercent provided, by downloading their story above!

Quick Facts about Black & Veatch:

  • Over 11,500 employees
  • Over 100 offices worldwide
  • Over 100 years old

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