GLOBAL COMPLIANCE HOTLINE

Our 24/7/365 anonymous whisteblower hotline provides the industry's best caller experience, with fast and easy connections between reporting parties and an agent that speaks their language. The result? Our hotline customers report more completed calls, with better data, from less anonymous callers.

Convercent's Hotline Case Manager

Meaningful Insight Into Employee Behavior

Comprehensive case records provide deeper insight into employee behavior, allowing you to address issues at their root cause. Convercent boosts your abilities to analyze trends, relate behavior types and understand and address the behavioral and environmental influences that contribute to misconduct.

Easy Intake and Case Management

Increase the ease and efficiency with which incidents are reported and cases are managed and resolved. Get more complete reports and facilitate more standard and effective incident responses. Give your workforce an easy-to-use and non-threatening way to report issues and make it easier than ever for case admins to communicate with reporting parties, manage multiple allegation types and respond to incidents swiftly and consistently—even from mobile devices.

3 MIN. VIDEO

Convercent Hotline Issues by Type

All Your Critical Metrics in One Place

Better understand incident intake, handling and responses through the industry's most advanced case analytics. You'll be able to address the behaviors that drive misconduct and have a defensible audit trail of every step along the way—building and maintaining confidence from employees, senior leadership and regulators alike.

Integrated Intake & Case Management

Reconcile all issue intake channels, including phone, Web and open door reports while keeping pace with ever-evolving global regulations and workforce expectations.

MULTIPLE ALLEGATIONS

MULTIPLE ALLEGATIONS

Take in, manage and resolve multiple issue types in a single case and increase your ability to hone in on trends between issue types.

CONTRIBUTING FACTORS

CONTRIBUTING FACTORS

Track and report on the behaviors, organizational influences and environmental factors that drive misconduct.

COMMUNICATION

COMMUNICATION

Improve communication with employees and reporters (even anonymous ones!) with the Ask a Question portal and Message Boards.

CONFIGURABLE

CONFIGURABLE

Set preferences for data privacy, anonymity, access and issue types.

ADAPTABLE

ADAPTABLE

Swiftly adapt to business changes with easier location changes and translation capabilities.

CONNECTED DATA

CONNECTED DATA

Relate cases to policy, training and disclosure history; link to risk areas; and tap employee data from HRIS and other systems.

Analyst Recognition

Convercent has enabled the evolution of compliance reporting and analytics with a solution built specifically for compliance practitioners that provides the depth and richness executives and board members need and expect in order to fulfill their fiduciary obligations.

2015 GRC Innovation Award Best User Experience, Issue Reporting & Management

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Get Better results

There's a reason why the world's best companies are moving to Convercent.