Convercent, today announced immediate availability of its Hotline & Case Manager version 2.12, featuring significant improvements to help with reporting and management of complex compliance incidents. The enhanced Hotline and Case Manager enables compliance executives to oversee the collection, investigation and real-time reporting of compliance issues that include more than one type of misconduct and numerous involved parties with various roles in the allegation.
Compliance incident reports are rarely simple and straightforward—they often involve multiple parties and multiple types of allegations. According to the 2013 National Business Ethics Survey from the Ethics Resource Center, two thirds of misconduct either occurs over multiple incidents or is an ongoing pattern. Misconduct also usually involves more than one person, as the survey reported 41% of observed misconduct was committed by multiple individuals, with 12% committed company-wide.
Yet many hotline solutions still oversimplify the reporting process, requiring separate reporting and tracking of each issue and forcing reporting parties to choose one allegation type to focus on, or to file multiple complaints. Convercent’s Hotline & Case Manager enables the intake, management, investigation and remediation of issues in a way that accounts for the complexity that compliance incidents usually entail. This enhanced functionality provides a more modern and practical solution for compliance executives and investigators to identify, investigate and address compliance issues from a holistic viewpoint.
“These latest Hotline and Case Manager innovations are in direct response to customer feedback from the front lines to accommodate the changing way they need to receive, manage and report on incidents,” said Philip Winterburn, Convercent’s Chief Product Officer. “Having worked in close collaboration with key customers on the development of this product, I’m excited to deliver this new functionality that accounts for the complexity of the reports compliance teams usually receive and the granularity they need to have insight into and report on to effectively manage these cases to close.”
Highlights of Convercent Hotline & Case Manager 2.12
- Multiple Allegations – Report multiple allegations against each subject in a single case. Each allegation can be managed to closure by tracking substantiation, action taken and key findings.
- Role Allocation – Track specific roles of multiple parties in far more detail to distinguish Subject, Witness and Reporter parties.
- Holistic Reporting – Richer incident reporting as a result of increased granularity around allegations and involved parties.
Hotline & Case Manager 2.12 is available immediately as a free upgrade to existing Convercent case management customers. Additional background, images of the software in action and a product data sheet are also available at: https://www.convercent.com/products/hotline-case-manager.
For more information on Convercent’s compliance management software, please visit www.convercent.com.