Convercent's Hotline Case Manager

Easier to Use for Employees and Admins

Make it easier and more efficient to report, manage and resolve incidents. Give your workforce an intuitive and non-threatening way to report issues and make it easier than ever for case admins to respond to incidents swiftly and consistently. Convercent's Case Manager allows you to customize a company-branded intake landing page, track multiple allegations within a single incident, and configure escalation rules. The result? You'll get more complete reports so you can respond effectively and proactively.

Gain Visibility at the Ground Level

Using our innovative drag and drop system, administrators can quickly use real-time data to create and export unique dashboards for their specific needs. Ultimately, you're able to assemble forward-facing reports for review by the executive team, board, audit committee, regulators and others in just a few clicks.

Convercent Hotline Issues by Type

Future-Proof Your Investment

Your hotline and case manager will evolve in congruence with your company. Going global and need to scale? Not a problem. Take advantage of Convercent's language localization, in-app translations, geography rules and single sign-on for all employees.

More Features, Functions and VALUE

Switching to Convercent increases the ROI compliance professionals get from their compliance investment. Experience the increased value of using a hotline with multiple intake channels and other powerful features.

MULTIPLE ALLEGATIONS

MULTIPLE ALLEGATIONS

Take in, manage and resolve multiple issue types in a single case and increase your ability to hone in on trends between issue types.

CONTRIBUTING FACTORS

CONTRIBUTING FACTORS

Track the behaviors, organizational influences and environmental factors that drive misconduct.

COMMUNICATION

COMMUNICATION

Improve communication with employees and reporters (even anonymous ones!) with the Ask a Question portal and Message Boards.

EMPLOYEE SCORECARDS

EMPLOYEE SCORECARDS

View comprehensive reporting history for an individual and link cases together to identify patterns in your program.

BRANDED LANDING PAGES

BRANDED LANDING PAGES

Extend your company's brand and messaging to your web reporting page to help employees feel comfortable and show that you take their reports seriously.

ROOT CAUSE ANALYSIS

ROOT CAUSE ANALYSIS

Track employee intent and identify underlying behaviors or conditions that contributed to the misconduct.

Cinemark: Better Hotline Data Matters

My advice? Better analytics. You have to be able to understand trends. And that requires you to have good data. We’re always fishing through the data looking for patterns so that we can resolve things faster.

Patrick Burns Director of Loss Prevention, Cinemark

Let Us Help You Make the Move

We're committed to helping you every step of the way. Get all the benefits of a better hotline and case management solution, while minimizing the disruption and burden of switching over.