Retail

Moving beyond compliance window dressing

Retail is a people-focused industry, and as a result, the number one driver of retail risk is also people-based. From theft prevention to employee conduct and everything in between, retailers need to be prepared to address the top risks in their field in a way that will resonate with their employees and result in an effective compliance program. Policies, training and constant communication are a retail compliance professional’s best friends.

You’re likely faced with a widespread workforce, many of whom are on the floor, not in front of a computer. This can make it difficult to get your policies and training into the hands of your employees and ensure consistent rollout to all locations. That’s why Convercent offers access via both web and mobile devices. Convercent makes it easy for you to distribute, track and document policies, procedures and training courses (including to your supply chain)—and equally easy for your employees to receive, review and attest to those documents. Going further, employees can also anonymously report issues and potential misconduct via their mobile devices, ensuring you're aware of and able to manage potential issues before they become larger systemic problems.

A centralized, cloud-based solution, Convercent facilitates consistent delivery and communication of key compliance messages, allowing you to target exactly who you want to reach. Once your initiatives are in progress, you can track their completion and success rates from the same location and drill into data to identify problem areas by location, department, employee and more. Reconciling all of your program data in a single place, you're equipped with comprehensive, risk-centric metrics on program performance and issues so you know where your efforts are working and where improvements are needed.