We’ve been trusted by ethics and compliance leaders around the globe for:









In that time, we’ve faced:




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Law Enforcement Requests

Convercent is committed to transparency in its privacy practices. Download our Full Transparency Report for our policy on government and law enforcement requests for customer data, detailing the request types and how we would respond to them.

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Convercent customers are fully protected, even after Schrems II

The invalidation of Privacy Shield. was a significant development, but Convercent has always provided our customers with overlapping protections. Our Data Processing Agreements incorporate the updated Standard Contractual Clauses (SCCs) from the European Commission, as well as European Data Protection Board (EDPB) recommendations on supplementary measures to ensure compliance with the EU level of protection of personal data. The measures we have taken ensure that we don’t just meet data privacy requirements, we exceed them.

Convercent Data Protection

With Convercent, Your Data is Safe

We value the trust that you place in us, and we’re here to protect the trust placed in you by your employees, vendors, and customers. We are certified in data security and ensure that all our solutions don’t just comply with regulatory requirements; they exceed them. Furthermore, we adhere to the strictest security protocols and pass four security audits every year. Internally, our security testing methods include:

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Frequent network

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Dynamic application system tests on Convercent applications

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Annual third-party penetration tests to verify application safety from the hacker’s perspective

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Static application system tests to test our code

Common Data Privacy Questions

1. How is my data protected?

2. Where is my data hosted?

3. Can call centre associates access reporting data?

4. Who has access to my data?

5. How do you handle GDPR compliance?

More FAQs

An Integrated Solution
For Global Businesses

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Covering 7.5 million people

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750 companies located in over 150 countries people

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Hotline Telephony available in 350+ languages

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Web applications available in 60+ languages

Our offices, located in Denver, CO, USA and London, UK, provide dedicated Customer Success and Technical Support in a timezone that suits you.


Learn More About Data Privacy

Find everything you need to stay up-to-date on evolving privacy & security regulations around the world with DataGuidance by OneTrust

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See the power of an integrated compliance solution.

Request a demo to see our solutions in action and learn how they can save you time and money.

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