Customer Day : Tuesday, October 1st
*For flight planning purposes, we are just 30 minutes from Denver International Airport. We suggest to land Tuesday morning and take the light rail to our headquarters. The A-line goes directly to the 38th & Blake station which is just 1 block from the headquarters. We will have the CONVERGE team there to greet you and help with your luggage.
We don’t believe productivity and creativity is bred in a windowless cubicle maze. Join us for an afternoon at our headquarters for a day of interaction and education tailored just for our customers. You will learn how you can get the most out of your relationship with Convercent, whether your goal is to create a more efficient compliance program or to transform your entire organization.
Welcome & Networking LunchAuditorium
Better Together Q&AAuditorium
Hear from Convercent’s EVP of Customer Success, Patti Saunders, and Chief Product Officer, Jennifer Jaffe, as they discuss our new focus on you – our valued customers.
Convercent Interactive Afternoon
The goal of customer day is to give you the opportunity to focus on what is most important to you. In addition to specific tracks, we will be offering one-on-one sessions with various members of the Convercent team to get a more personal, in-depth look into the Convercent Application. Feel free to jump in and out of all the various activities during this afternoon so you can choose what is most important for you to focus on during your time here.Small-Group Roundtables
Group Discussions & Thought Leadership
Power User Track
Participate in a small-group discussion about what you are looking to get out of CONVERGE19, specific issues you are facing in your company, and anything else that crosses your mind. Led by our Chief Strategy Officer, Philip Winterburn. You have three opportunities to attend!
Ask the Expert
Bring your questions to this session, where Convercent CECO, Katie Smith, and Tom Fox, The Compliance Evangelist, will be on-hand to answer and lead the discussion.
Hotline & Case Manager Power User Tips & Tricks
Learn new things about our Helpline & Case Management systems that you will be able to take back to your company and improve how you and your team use the system on a daily basis.
Because our rountables have been very popular with customers to share ideas, solve problems, and discuss the current state of E&C, we want to make sure you have the chance to participate. Chat with Convercent’s Chief Strategy Officer, Philip Winterburn, in this small-group setting. This is the second of three sessions in the afternoon.
Ask the Expert
Continuing the discussion and welcoming additional questions in our second of two “Ask the Expert” group panels, this session will also feature Eric Feldman, SVP at Affiliated Monitors.
Reporting Power User Tips & Tricks
Have Insights but aren’t sure if you’re using the tool to it’s full potential? Hear from Convercent’s Senior Director of Professional Services, Autumn Sanelli, as she provides best practices on how to maximize it’s potential.
The third and final installment of our rountables for the day, be sure to attend this session if you were unable to catch one of the first two! Moderated by Philip Winterburn, Convercent’s Chief Strategy Officer.
Using Data & Analytics to Enable E&C Intelligence
Led by Convercent’s in-house data experts, Michael Hanson and Phil Knight, this session will cover lessons learned from law enforcement that are applicable to any E&C program.
Disclosures Power User Tips & Tricks
Conflicts of Interest are a serious issue in any business, which is why E&C professionals are dedicating more and more resources to improving their disclosures program. Walk out of this power user session with tips and tricks you will be able to implement back in your company after the conference.
Closing & Happy HourConvercent Headquarters
Finish out your day at the Convercent HQ with a cold drink and opportunities to network with other customers, get to know the internal team, and share lessons learned from the afternoon.
Buses Depart to Omni
Customer DinnerOmni Pavillion