How a superhero keeps me grounded

This week we feature Customer Experience Manager Emily Witt

Editor’s Note: Fresh Perspectives is an exclusive series of The Compliance Report that features expertise across Convercent. Each week we will feature a different Convercent expert, capturing their opinion and unique voice. Fresh Perspectives will be published weekly on Fridays. 

emily witt
Emily Witt, Customer Experience Manager

Ok, I’m just going to say it: I have an alter ego. Her name is Sally, and she is literally represented as a bobble head figurine (*courtesy of my friends over at Gainsight) that is proudly displayed on my desk here at Convercent. As you can tell by the picture, Sally has been through the grind, and then some. Her right femur is held together with the tiniest bandage I could find.  Her nose has the support of a butterfly bandage. But yet, Sally remains my best reminder throughout the day to be strong, persistent and well, super.  More on Sally later.

Retrospection – the good, bad and even ugly.
I recently celebrated my six-year anniversary at Convercent and had a chance to reflect on my role here on my way back to Denver after our most recent Compliance Tech Talk in Silicon Valley. I always enjoy getting to meet with customers and prospects in person, and I consider it a privilege when I get to participate in our roundtable discussions with thought leaders in the compliance space.

I’ve worked with hundreds of customers over the past six years, and I am fortunate to work with customers who are just as passionate about creating a positive compliance environment for their employees as I am about creating a positive experience for them with Convercent.

I pride myself in creating professional relationships and sometimes, friendships with customers by creating a positive environment for open and honest communication – the good and the bad.

I’d love to say that everything that comes with the job is all rainbows and butterflies… but I work in software technology.  Sometimes, things don’t go as planned.  Sometimes deadlines are missed.  Sometimes no matter what I do, I just can’t make everything work exactly as expected.  It’s taken many years for me to recognize that these are not failures, but learning lessons.

Each of us has gone through tough times – from the small mistakes we make on an individualized basis or on the company level when the right decisions weren’t made at the right time. However, one of our values here at Convercent is uncomfortable, and while mistakes make us certainly uncomfortable, it’s a value that reminds us that we are human and in order to grow you need to make mistakes.

We read these examples in the headlines and I’m always interested in how these companies are coming back after their fall.  CEOs are replaced.  Cuts and layoffs. Fees are assessed.  Monitors are put in place. Processes change. Reputation remains in flux.

What Sally reminds me, and what I urge to remind you to keep close during tough times is the following:

  • Remain positive – I’ve heard the comparisons of the compliance professional to the “fall person” for their organization. It’s not hard to feel that way with the release of the Yates Memo last fall and more liability being placed on culpable parties.
  • Look forward – Always have your eyes and mind on what’s ahead; the big picture. You can’t fix what’s been done before, but in the words of our CEO – you can move onward and upward.
  • Focus- On the overall impact you and the impact your company is making along with the domino effect it may have on the industry.
  • Have a little fun – Sally is literally a superwoman, and reminds me that while I strive to save all the things, that having a little fun along the way, such as shopping for a new cape every once in a while is the best kind of sanity check.

At the end of the day, it’s not about falling, but how you get back up.
Whenever I’m stuck in the everyday details, I always come back to the reason I do what I do: the people.  I am fortunate to be working alongside an amazing team, meeting and supporting really great customers!

Be your own superhero.
Sally keeps my aspirations high, but her nose dive fall off my desk reminds me of the importance of being realistic. Things happen. Mistakes will be made. You will mess up. And sometimes, you will be the subject of a joke or end up in a negative headline; however, if you take a closer look at those stories, what makes those companies stronger and probably better off for making the mistakes they did, was how they recovered and remained realistically positive in their recovery. It’s the mistakes, or the falls, that make us who we are and how we rebounded is what creates our legacy.