Tomorrow, we are hosting a living webinar at 1 p.m. EST to dive deep into our Case Management: The Definitive Guide resource. With over 60 pages of comprehensive guidance, we are using tomorrow’s session to break down what’s new and different for a bite-sized version of the guide. This webinar will take the conversation deeper, providing more analysis than if you were to simply just read the content. Attendees will receive PDF templates featured in the guide, the full presentation and the final recording after the session.
Our presenters will be discussing this and more:
- Secret shopping – what it is, how to use it and the data it extracts
- Investigation – how making this a process benefits handling a case from report intake all the way to close
- Retaliation- putting the policy into motion
- Nudge- applying the behavioral science theory of Nudge to the compliance industry
Tune in to hear an expert analysis of case management as well as some insights into emerging industry techniques. If you can’t make it, go ahead and register anyway so you get the follow-up materials to your inbox.
In can you missed it, get a copy of Case Management: The Definitive Guide here.
Follow the session live on Twitter #DefinitiveGuide @Convercent