THE INDUSTRY’S BEST SOFTWARE BACKED BY THE BEST SERVICE

Convercent has an unshakable commitment to the people we work with. This isn’t a “set it and forget it” line of work, and we hold dear that our customers trust us to help them with whatever they need long after the ink dries on the contract.


QUICK & EASY ONBOARDING

With the help of a dedicated Customer Experience Manager, most of our customers can be up and running in a matter of days (instead of weeks or months).

SET UP FOR SUCCESS

SET UP FOR SUCCESS

Our implementation team consists of product development, IT and customer care specialists to ensure each customer’s success.

FAIL TO PLAN, PLAN TO FAIL

FAIL TO PLAN, PLAN TO FAIL

We craft detailed project plans for each customer that aligns to their specific goals and requirements from strategy to configuration and from testing to rollout.

ROLLOUT STRATEGY

ROLLOUT STRATEGY

Change management can be tough, but we’ll make sure you don’t go it alone. We offer each customer assistance and insight on their rollout and communication strategies to help facilitate a seamless transition and launch.

CONFIGURATION

CONFIGURATION

Whether you need to provision hotline numbers, secure training courses or connect to employee data systems, we’re available to help.

FLEXIBLE TRAINING OPTIONS

FLEXIBLE TRAINING OPTIONS

Offering virtual and live software training options, our Customer Experience team trains our customers on setup and configuration, followed by training for administrative users.

EASY TO LEARN

EASY TO LEARN

Our software is so intuitive that training can be done in less than a day. As a result, we’re able to offer faster time to value and return on investment.

DEDICATED, RESPONSIVE AND HELPFUL

Every one of our customers works directly with a dedicated Customer Experience Manager, giving you someone that’s accountable and immediately responsive when questions or issues come up. You can rest assured knowing you’re in good hands—our Customer Experience Managers consistently receive high marks in customer surveys from customers who report they feel well trained and set up for success.

Service for your data

The dedicated service doesn’t stop once you’re up and running. We’ll help you migrate your historical data and fully understand and customize your new reports.

MIGRATE AND PRESERVE HISTORICAL DATA

We understand the value of historical compliance data and have worked with customers time and again to import legacy data into Convercent. We work with you to secure and format data from your previous provider to ensure we preserve and import the data that’s important to you in a clean and consistent format.

REPORT SUPPORT

Retrieving or working with raw data can be a time-consuming process. As a result, we proudly offer Data Support Services where our analysts clarify and understand your reporting goals, decipher your program data and create custom report templates to align your data to business objectives. These reports can be easily refreshed with the latest program results, allowing you to quickly respond to requests for ad hoc status reports.

By the Numbers

96%

of all support tickets resolved within 24 hours

< 2 Hours

average response time for support cases

90%

of support tickets solved at first contact

80%

of hotline calls are answered within 20 seconds or less

IN OUR CUSTOMERS' WORDS

" I’ve never had Convercent answer a question with, ‘No.’ It’s always, ‘Let’s find out how.’ You just can’t find partners like that often enough. "

Greg Hammond

Chief Legal Officer, TriNet

Get REAL customer service

That's just a little of what makes us different. Get in touch with us and we'll tell you even more!