QUICK & EASY ONBOARDING
With the help of a dedicated Customer Experience Manager, most of our customers can be up and running in a matter of days (instead of weeks or months).
DEDICATED, RESPONSIVE AND HELPFUL
Every one of our customers works directly with a dedicated Customer Experience Manager, giving you someone that’s accountable and immediately responsive when questions or issues come up. You can rest assured knowing you’re in good hands—our Customer Experience Managers consistently receive high marks in customer surveys from customers who report they feel well trained and set up for success.
Service for your data
The dedicated service doesn’t stop once you’re up and running. We’ll help you migrate your historical data and fully understand and customize your new reports.
MIGRATE AND PRESERVE HISTORICAL DATA
We understand the value of historical compliance data and have worked with customers time and again to import legacy data into Convercent. We work with you to secure and format data from your previous provider to ensure we preserve and import the data that’s important to you in a clean and consistent format.
Retrieving or working with raw data can be a time-consuming process. As a result, we proudly offer Data Support Services where our analysts clarify and understand your reporting goals, decipher your program data and create custom report templates to align your data to business objectives. These reports can be easily refreshed with the latest program results, allowing you to quickly respond to requests for ad hoc status reports.
By the Numbers
IN OUR CUSTOMERS' WORDS
" I’ve never had Convercent answer a question with, ‘No.’ It’s always, ‘Let’s find out how.’ You just can’t find partners like that often enough.
Chief Legal Officer, TriNet
Get REAL customer service
That's just a little of what makes us different. Get in touch with us and we'll tell you even more!