Chief Operating Officer
Passionate about creating an exceptional customer experience, developing brand integrity and securing customer loyalty, Rachel has been a core part of the Convercent team since Day One. Rachel leads with the customer front of mind, and maintains a strong commitment to delivering innovative services and support that anticipate and exceed customer expectations.
With 16 years in the technology sector, Rachel has extensive experience in developing high-performing teams offering professional services and support to customers worldwide. Prior to Convercent, Rachel built and directed Rivet Software’s Project Management Office, creating scalable processes for putting technology into customers’ hands. She also served as Director of Customer Support Services and Manager of Client Services for Knowledge Factor, where she collaborated on cost-saving initiatives that resulted in client service efficiencies of up to 70%. Prior to that, as Manager of International Business Development for Space Imaging, Rachel engaged in strategic customer management and was recognized with a corporate award for exceptional leadership.
Never afraid of diving into new challenges – literally – Rachel just completed her first Half Ironman, and she sees a full Ironman in her future. Along with endurance sports, Rachel loves cross-country skiing and cooking.
Meet the rest of our team
You've met Rachel, now learn about the rest of our leadership team!