Services

Industry-leading, end-to-end service.
Just a call or click away.

Training

On-Boarding

Get up and running quickly and easily with Convercent. You’ll receive high-level training from our professional team as part of our thorough On-boarding process. It includes:

  • Team Strategy Call
  • Implementation Guide
  • System Configuration Training
  • 30-day System Audit
  • Ongoing System Support

Best Practices

Learn best practices from the experts in corporate ethics and compliance. Whether you prefer in-person classroom courses, instructor-led virtual classes or on-demand videos, Convercent offers a range of corporate training solutions to meet your needs. Topics include:

  • Organizational Ethics
  • Incident Investigation
  • Fraud Prevention
  • Employment Hiring
  • Workplace Violence Protection

Product

Take full advantage of your application with Convercent’s comprehensive product training. It includes webinar and video sessions that you can watch at your convenience on all of these topics:

  • Issue Intake
  • Incident Management
  • Case Management
  • Policy Management
  • Compliance Education
  • Reporting

Professional Services

Investigations

When a case is beyond your internal capabilities–and especially if there’s a potential conflict of interest–call in an outside investigator like Convercent. Our proprietary investigative process and decades of workplace investigation experience make it easy for us to conduct your incident investigations, IT forensic analyses, copyright infringement searches, corporate acquisition research and employee due diligence research.

Consulting

Get expert support when you need it from the first-rate Convercent consulting team. Whether you want help developing policies, evaluating a reported workplace incident or deciding when to use an outside investigator, we’re here to help you with:

  • Policy Handbook Development
  • Physical or Logical Security Assessments
  • Threat Assessments
  • Separation Support
  • Employee Communications

Customer Support

Our service doesn’t stop when you start using your software. From day-to-day troubleshooting to as-needed training and periodic support to annual reviews, Convercent’s first-rate customer support team is here for you when you need us. Our customer support includes: